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Returns and Exchanges

We want you to be satisfied with your recent purchase, so we understand that on occasions returns or exchanges may be required.

You have the right to cancel an order within 14 days of receipt of the goods. Should you wish to cancel your purchase within this timeframe, please contact us in writing via This email address is being protected from spambots. You need JavaScript enabled to view it. Unwanted goods should be sent back to us in unused, unworn and in resalable condition within 14 days of delivery.

The address to return your item to is:

Originaliti

Jenny Ross

21 Tan y bryn

Pencoed

cf356rn

PLEASE NOTE – this does not apply to our 'Made to Order' items The option may be available occasionally - please get in touch to find out if we can accept the return in this instance.

These items, once ordered and paid for, are non-returnable unless the goods are proved to be faulty.

Orders placed by credit or debit card will be refunded directly to the credit or debit card used in the original purchase transaction.

We will refund payment for the goods within 30 days and reserve the right to charge a restocking fee of 20%. Delivery charges will not be refunded.

We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery.

Please remember to give us your name, address and a copy of your purchase receipt. The cost of returning goods sits with the customer unless the goods are faulty.

If the goods supplied to you are damaged on delivery or items are missing, you should notify us in writing via e-mail within 14 days, supplying photographic evidence of the damage.

If you have any other complaint about the goods, you should notify us in writing via e-mail  as soon as possible, but in any event, within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.

If you have any other issue with your purchase, please contact us to discuss your concerns and we will endeavour to help.

This Returns Policy does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow the manufacturer’s instructions, or any alteration, modification or repair carried out without the manufacturer’s approval.

We endeavour to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this site are accurate, completely, reliable, current, or error-free. If a product offered by us itself is not as described your sole remedy is to return it in an unused condition.  Please note that although our screens have been colour calibrated, others may not have been which will lead to differences in colour rendition. This fact must be allowed for when considering your purchase.

Shipping

Our shipping costs vary depending on the weight and size of your order.

We use Royal Mail services and only ship within the United Kingdom.

Shipping costs start at £3.00

Commission products can take between 3 - 5 weeks from order to delivery but i will communicate with you through the whole process.  Tea towels will take 7-10 days to be printed and delivered.

The fabric range and our 'made to order' items can take up to 21 days to be shipped.
 

Delivery of a piece of furniture can take up to 3 weeks. Each piece will be delivered by furniture couriers who are well experienced. please examine the piece upon delivery and if you have an issue please photograph and mesage me immediatly. i will do my best to rectify the problem. Once purchased there is no refund unless of course the piece has been damaged in transit and is not repairable. please message me as soon as possible.

Price includes free delivery but if you live in Scotland please get in touch as there might be an extra charge

About

hope rescue bench 

Thank you for visiting me at Originaliti

I just love anything old, that can be changed into something beautiful, something different and that can give you pleasure in your home

Originaliti comes from taking the original piece of furniture and invigorating its appearance providing it with a new life force allowing it to continue its relevance in this very modern world, while retaining it's story of the past

I use many different techniques to bring my furniture back to life and to fit into contemporary homes and offer a service which allows the owner of furniture to have their item loved again in their chosen colour or design. Please contact me for a chat

Each piece of furniture is lovingly cared for and painted to bring the best out of it's design. If you like it but it's not quite to your colour choice I can for a fee change it. Talk with me and together we can come up with a different look and feel

The pieces that I have refurbished will indeed have been around for a very long time and will have been wounded, scratched or damaged. I try to bring out the glory in these knocks so that it enhances their character and personality, becoming an item that communicates the kind of life it has had.

If you would like to commission me to paint a piece of furniture then please get in touch so we can chat about your requirements.

Delivery of a piece of furniture can take up to 3 weeks. Each piece will be delivered by furniture couriers who are well experienced. please examine the piece upon delivery and if you have an issue please photograph and mesage me immediatly. i will do my best to rectify the problem. Once purchased there is no refund unless of course the piece has been damaged in transit and is not repairable. please message me as soon as possible.

Price includes free delivery but if you live in Scotland please get in touch as there might be an extra charge

Get in touch

Jenny Ross

21 tan y bryn

Pencoed

cf356rn

07462183006

This email address is being protected from spambots. You need JavaScript enabled to view it.